Updated September 12, 2026
Every product offered for sale on Cop must be authentic. Counterfeit goods, unauthorized reproductions and products falsely represented as genuine are prohibited. This requirement applies to all sellers and suppliers, whether an item is new, pre-owned, collectible, discounted or designated final sale.
All sellers ship orders directly to buyers. Orders do not pass through Cop for physical inspection before dispatch. An item’s appearance on the storefront, a catalogue identifier or the wording “Authenticity Guaranteed” must not be understood as a statement that Cop employees have physically examined that particular unit. Sellers remain responsible for supplying authentic goods that match the offer. Cop handles reported concerns under this policy and the applicable consumer protections.
1. What the authenticity requirement covers
An item must be what the seller represents it to be, including its brand, model, edition and relevant identifying features. Sellers must not offer replicas as genuine products, use a genuine product’s catalogue page to sell a different item, or describe an unauthorized reproduction in a way that creates the impression of brand authorization. Describing a counterfeit as a replica, bootleg or “inspired” item does not make an otherwise unlawful listing acceptable.
The requirement also covers packaging, labels and accessories where they are represented as original. Sellers must disclose material alterations, replacement components, missing accessories and other differences that affect the accuracy of the offer. A genuine base product does not justify a false claim about a signature, collaboration, edition, grading result or included component.
2. Seller sourcing and documentation
Sellers must source goods lawfully and maintain records sufficient to support their representations. Depending on the item and the concern, relevant records can include supplier invoices, purchase receipts, provenance information, identifying photographs or other evidence linking the actual goods to their source. A document should be genuine, legible and relevant to the unit or inventory concerned.
A seller must not alter an invoice, fabricate a chain of supply, substitute a different item for review or rely on an unrelated receipt. Neither a barcode nor a catalogue identifier alone proves authenticity. Providing documentation does not excuse a misleading listing, and a seller remains responsible for checking the goods it sends to the buyer.
3. Direct shipping and the limits of catalogue information
Sellers prepare and dispatch their orders directly. Cop does not promise a universal inspection by multiple staff members, a particular laboratory test, UV examination or microscopic analysis for every purchase. The review methods appropriate to a reported concern depend on the product and the evidence available. We will not describe a review step as completed when it has not been performed.
Catalogue photographs can identify the model without depicting the exact physical unit delivered. Small manufacturing differences, regional packaging or changes across production runs may require context. Such differences are not automatically proof of counterfeiting, but they also do not excuse a material mismatch with the description. Ask for clarification before buying if an identifying detail is essential to your decision.
4. Condition and authenticity are separate questions
A genuine product can still be damaged, worn, incomplete or incorrectly described. An authenticity requirement does not replace the seller’s obligation to disclose condition accurately. Likewise, a product in apparently new condition is not necessarily genuine. Report the actual concern: authenticity, condition, the wrong size, missing contents or another discrepancy.
For sealed collectible products, preserve the packaging and seals when raising a concern. The contents of a legitimate randomized product can vary; disappointing contents alone are not evidence of a counterfeit. Signs of resealing, substituted contents or a misrepresented edition should be described with the supporting details available. Final-sale terms do not eliminate remedies for counterfeit or non-conforming goods.
5. Reporting a concern after purchase
Contact customercare@cop.boutique with the order number, affected item, seller information if available and a clear explanation of the concern. Useful evidence may include photographs of the item, labels, packaging, markings and the specific differences you observed. If you have an independent assessment, include its basis and the identity of the assessor rather than only a conclusion.
Keep the item and associated materials while the case is reviewed. Do not knowingly resell a potentially counterfeit product as genuine. Do not send an item to Cop, a seller or a third-party assessor without instructions about the appropriate destination and process. We will not make an unboxing video a universal condition for exercising a legal right.
6. Review and resolution
A reported concern may require information from the buyer, seller or another relevant source. We assess the evidence available and may request additional information to distinguish a counterfeit concern from a condition issue, a production variation or a catalogue error. A pending investigation is not a finding that either party acted improperly.
The appropriate remedy depends on the findings and applicable law. Where a refund, replacement or other remedy is required, final-sale wording and ordinary change-of-mind deadlines do not override that obligation. Return or handling instructions will be provided for the case; do not assume that suspected goods should be destroyed or returned through ordinary shipping without direction. Our Returns and Refunds Policy explains the related process.
7. Listing restrictions and seller accountability
Suspected or confirmed violations may lead to removal of an offer, restrictions on listings, suspension of selling privileges or other measures permitted by the seller agreement and law. Sellers must cooperate honestly with requests relevant to a concern. Correcting a listing does not erase responsibility for an item already sold, and creating another account must not be used to avoid a restriction.
Any withholding of seller funds, recovery of losses or other financial measure must have a basis in the applicable seller agreement and law. This public policy does not create an unlimited right to confiscate funds or destroy property. Cop does not hold seller inventory as part of the direct-shipping process described here. Any legal action or disclosure to an authority must be handled according to the circumstances and applicable requirements.
8. Reports from rights holders
Rights holders and authorized representatives can contact administration@cop.boutique to report suspected infringement. Identify the right concerned, the relevant offer or URL, the product, the basis for the report and your authority to make it. Include contact details sufficient to follow up. Avoid sending unrelated confidential documents or personal information.
Reports should be accurate and made in good faith. An authenticity complaint must not be used to remove lawful competing offers or settle an unrelated commercial disagreement. We may need to communicate relevant allegations to the affected seller so it can respond, while handling personal and confidential information under the Privacy Notice and applicable law.
9. Brand relationships and the scope of this policy
The presence of a brand name or product on Cop does not, by itself, mean that the brand sponsors Cop, authorizes every seller or has authenticated an individual item. Manufacturer warranties, grading services and third-party assessments are separate from the obligation to sell genuine goods. Any specific representation about those services must be supported and disclosed accurately.
This policy applies alongside the purchase terms, seller obligations and mandatory consumer law. It does not narrow a buyer’s right to complain about an incorrect description or a defect simply because authenticity is not in dispute. If you are unsure how a concern should be classified, describe it to a Cop representative rather than attempting to choose a legal category yourself.